Our Policies

Please review our policies before scheduling an appointment with Stone International Wellness Center.

Appointment Policy

All appointments must be scheduled in advance through our booking system or by contacting our front desk. Walk-ins are welcome based on availability, but we recommend booking ahead to ensure your preferred time slot.

Cancellation Policy

We require at least 24 hours notice for cancellations or rescheduling. Late cancellations or no-shows may be subject to a cancellation fee. We understand that emergencies happen and will work with you on a case-by-case basis.

Late Arrival Policy

If you arrive late for your appointment, your session may be shortened to accommodate the next client. We recommend arriving 10-15 minutes early to complete any necessary paperwork and to fully relax before your treatment.

Payment Policy

Payment is due at the time of service. We accept all major credit cards, debit cards, and cash. Package payments and gift certificates are also available.

Health & Safety

For your safety, please inform our practitioners of any health conditions, allergies, or medications before your treatment. Certain conditions may require a physician's clearance before we can proceed with specific therapies.

Refund Policy

Services rendered are non-refundable. Unused portions of packages or gift certificates may be transferred or applied to other services. Product returns are accepted within 14 days of purchase in original, unopened condition.